How to Use this Site

This site allows users of PickNik's MoveIt Pro software to submit and review the status of support requests.  It also contains other useful links to potentially helpful information. 

Reviewing Open Requests

This site give you the ability to see  support requests for your organization.  To access those pages, use this link: 

https://support.picknik.ai/hc/en-us/requests

You can see an example here of an organization with 1 closed support request in the organization tab:

If you do not see the 'Organization requests' tab, please submit a ticket and it can be turned on for your organization.

Submitting a New Request

To submit a new support request simply go to this page:

https://support.picknik.ai/hc/en-us/requests/new

This will take you to a page where you can submit a new support request.  A few items that will help us resolve your issue as quickly as possible: 

1. Please provide as much detail as you can about the situation where the issue appeared.  Answering any or all of these questions will be very useful to the support team: 
   
   What were you working on? 
   What type of system do you have? 
   What robot were you working with? 
   Was it simulation or hardware? 
   What workspace? 
   What objective? 
   What happened immediately before the issue appeared? 
   What did you expect to happen? 
   
   
2. Please attach log files and screen captures to the support request to provide more context.
   
   
3. If you were using the objective runner or the objective builder when you encountered the problem please provide any screen captures you think would be useful.